Position Purpose: The Eligibility Specialist is responsible for providing services that support and
assist potential child care seekers and child care providers to determine their eligibility and guide
them through the process to meet the State of Illinois requirements for subsidized child care or to
become a licensed child care provider. The person in this position provides case management
services to ensure the required documentation is completed in a timely, accurate manner.
Key Responsibilities:
• Assess, manage and respond to incoming member calls and inquiry emails and walk-in
visitors to ensure connection with the appropriate internal and external services
• Provide case management services to determine new client-member’s eligibility for the Child
Care Assistance Program to include all updates, approvals, cancellations, denials, and
payments
• Monitor cases to ensure all members submit the needed documentation in a timely manner
• Track and investigate problem certificates, overpayments, and supplemental payments
• Counsel parents on child care choices and quality child care arrangements
• Maintain statistics and prepare reports as required
• Perform data entry functions in an accurate and timely manner
Qualifications:
• An Associate’s degree from an accredited college or university or equivalent education and/or
experience in social work, customer service or related field
• One – three years of experience in providing customer service/case management services
• Bilingual language abilities preferred but not required
• Proactive self-starter with an ability to manage multiple priorities simultaneously
• Well-developed problem solving skills in situation assessment, problem identification, and
solution design
• Effective interpersonal skills, along with relationship-building skills
• Keen data input and data management skills
• Intermediate level of skill with MS Office, Outlook, internet usage, and databases
Benefits Portfolio: Medical, Dental, Vision, Life, Flexible Spending (FSA), Transit, HSA, Short &
Long Term Disability, Employee Assistance Program
Send resume to virizarry02@iwe.staugustine.edu
Include the title of this listing in your email