Business Analyst Intern- Remote- Twist Biosciences

 Twist Biosciences is looking for a passionate and dynamic Business Analyst Intern who is ready to apply their academic and practical knowledge of business analysis and software development skills to solve business challenges.

The intern will be working on the Customer Master data quality improvement project with the current IT  team and will assist in analyzing the data quality between SAP & SFDC applications, preparing and presenting the facts to the business & IT teams, involved in the  solution design, development, testing and implementation working with the IT technical team. This is a great opportunity for any college student to gain valuable experience pursuing a career in enterprise business applications.

What you will be doing

• Understand business requirements, objectives, scope and deliverables
• Work one new or current projects to design, develop, test and implement the applications
• Create prototypes and provide end to end solutions to solve business problems on the assigned projects
• Aid in launching and driving process improvement initiatives
• Supporting project activities throughout the project lifecycle

Requirements

• Currently enrolled in a Computer Science, Information Systems, or Engineering program with a 3.0 GPA or higher
• Demonstrable analytical, technical and problem-solving, applying concepts to complex scenarios
• Capable communicator, with experience in and an aptitude for visualizing and reporting project information
• Detail oriented with a willingness to work with teams, as well as independently
• Ideally experience with Finance or Sales business process and knowledge of enterprise Saas Applications - SAP, SFDC , Oracle ERP

Benefits

• Gain practical experience managing software engineering activities for infrastructure improvements and product development
• Collaborate hand-in-hand with skilled teams of software engineers, tech leads, project and product managers
• Opportunities for shadowing, mentoring, and training with the engineering, business, and enterprise IT teams in the Software Engineering org
• Real-world experience driving projects in the highly competitive and regulated Bioscience industry

Send resume to virizarry02@iwe.staugustine.edu

Include the title of this listing in your email 

Project Manager Intern- Remote- Twist Biosciences

 Twist Biosciences is looking for a passionate and dynamic Project Management Intern who is ready to apply their academic and practical knowledge of software development and project management. 

As a member of the Software Engineering Program Management Team, you will work alongside the PMs and engineering teams to track the progress of key projects, communicate project updates, and own project dashboards. You will also play a vital role in identifying and implementing process improvements. This is a great opportunity for current college students to gain experience in Project Management.

What you'll be doing

• Understand business requirements, objectives, scope and deliverables
• Drive project management activities, including scoping, managing timelines, and reporting project updates
• Provide support on gathering and communicating weekly org-wide project and program updates
• Aid in launching and driving process improvement initiatives
• Supporting project activities throughout the project lifecycle

Requirements

• Currently enrolled in a Computer Science, Information Systems, or Engineering program with a 3.0 GPA or higher
• Demonstrable analytical, technical and problem-solving, applying concepts to complex scenarios
• Capable communicator, with experience in and an aptitude for visualizing and reporting project information
• Detail oriented with a willingness to work with teams, as well as independently
• Ideally experience with JIRA, Trello, or other project management services

Benefits

• Gain practical experience managing software engineering activities for infrastructure improvements and product development
• Collaborate hand-in-hand with skilled teams of software engineers, tech leads, project and product managers
• Opportunities for shadowing, mentoring, and training with the engineering, business, and Program Management teams in the Software Engineering org
• Real-world experience driving projects in the highly competitive and regulated Bioscience industry

Send resume to virizarry02@iwe.staugustine.edu

Include the title of this listing in your email 

Summer 2021 Sales/International, Special Sales and Canada Intern- Hachette Book Group

Hachette Book Group offers paid summer internships to students and recent graduates interested in a career in book publishing. Our summer internship program, which runs from June 7th – August 13th and allows interns to work 28 hours per week, offers students an opportunity to learn about the publishing industry and explore an area of interest.

As a Sales Intern, you will have the opportunity to work closely with seasoned professionals and gain hands-on professional experience as you own day-to-day tasks, help with special projects, and attend departmental meetings.

To enhance your work experience, we offer educational sessions featuring speakers from all departments of the company as well as networking and career development opportunities.

The ICS intern will be responsible for assisting the International and Special markets department. Responsibilities will include:

• processing orders
• responding to e-mails
• running reports
• answering phones
• researching targeted lists for mailings
• writing pitch letters, and following up accordingly
• creating sell sheets
• scheduling meetings
• assist in creating catalogs

Job requirements:

• Self motivated, hands-on, enthusiastic individual with strong written and verbal communication skills
• Ability to work independently as well as in collaborative and team environments
• MS Office skills and proficiency; Excel, Outlook, PowerPoint & Word
• Strong interest in book publishing

EQUAL OPPORTUNITY STATEMENT / COMPENSATION & BENEFITS DISCLOSURE:

As a leading book publisher, we believe that including and representing diverse voices in all aspects of our business is fundamental to what we do. Hachette Book Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position has a compensation of $15/hour. Salary will vary based on a number of factors including skills, experience, and location — talk with your recruiter to learn more. Our comprehensive U.S. benefit offerings include medical, dental, vision, life insurance, LTD, 401(k), and more.

• Proven ability to deliver work in a timely fashion

How to apply:

In order to be considered, all candidates must submit both a resume AND cover letter. Your cover letter should specify your interest in Sales and Book Publishing. virizarry02@iwe.staugustine.edu include the title of this listing in your email 

Summer 2021 Marketing Strategy Intern- Hachette Book Group

 Hachette Book Group offers paid summer internships to students and recent graduates interested in a career in book publishing. Our summer internship program, which runs from June 7th – August 13th and allows interns to work 28 hours per week, offers students an opportunity to learn about the publishing industry and explore an area of interest.

As the Hachette Book Group Marketing Strategy marketing content intern, you will have the opportunity to contribute to a variety of direct-to-consumer marketing campaigns. In this role, you will work with managers to develop search engine optimized content for HachetteBookGroup.com, as well as for our mystery and thriller site, NovelSuspects.com.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Write and/or edit keyword optimized thematic book lists, articles, quizzes, and genre-related copy that boosts search discoverability of HBG brands, books, and authors
• Develop Posts and Landing Pages on WordPress and internally link content on relevant pages across the site
• Evaluate competitor data and identify new keyword opportunities for HBG brands and authors

THE IDEAL CANDIDATE:

• Is a detail-oriented, self-starter with excellent writing and organizational skills
• Has experience writing and editing engaging marketing content
• Is familiar with search engine optimization tools such as Moz and Alexa
• Has a working knowledge of WordPress
• Possesses a positive attitude and a desire to learn
• Loves books and wants to help readers discover new titles and authors they'll love

EQUAL OPPORTUNITY STATEMENT / COMPENSATION & BENEFITS DISCLOSURE:

As a leading book publisher, we believe that including and representing diverse voices in all aspects of our business is fundamental to what we do. Hachette Book Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position has a compensation of $15/hour. Salary will vary based on a number of factors including skills, experience, and location — talk with your recruiter to learn more. Our comprehensive U.S. benefit offerings include medical, dental, vision, life insurance, LTD, 401(k), and more.

send resume to virizarry02@iwe.staugustine.edu 

include the title of this listing in your email 

Summer 2021 Marketing Intern, Hachette Books

 Hachette Book Group offers paid summer internships to students and recent graduates interested in a career in book publishing. Our summer internship program, which runs from June 7th – August 13th and allows interns to work 28 hours per week, offers students an opportunity to learn about the publishing industry and explore an area of interest.

To enhance your work experience, we offer educational sessions featuring speakers from all departments of the company as well as networking and career development opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist in executing marketing initiatives such as mailings, outreach, brand partnerships, etc.
• Coordinate meeting schedules for status meetings, author/agent conference calls, marketing department meetings, etc.
• Compile and distribute agendas for marketing and sales meetings.
• Compile marketing and sales recap reports, launch reports, and coop for meetings and author presentations.
• Write and/or edit keyword optimized thematic book lists, articles, quizzes, and genre-related copy that boosts search discoverability of our books and authors
• Evaluate competitor data and identify new keyword opportunities
• Update social media accounts several times daily and monitor author social media
• Coordinate GoodReads and other book giveaways
• Update sections of Hachette website through content management system
• Monitor e-retailer account sites to ensure book and author data are accurate
• Maintain NetGalley
• Admin duties include: route galley copy, create galley orders, code invoices and maintain budget grid, coordinate mailings, schedule meetings, create and distribute weekly reports

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• A junior or senior, graduate student, or recent graduate interested in exploring a career in book publishing, with a particular interest in marketing
• Excellent written and oral communication skills
• Proficiency in Outlook, PowerPoint and Excel required
• Photoshop/InDesign preferred
• Familiarity with social media platforms required
• Excellent organizational skills with the ability to multi-task, prioritize and manage time effectively
• Rigorous attention to detail

EQUAL OPPORTUNITY STATEMENT / COMPENSATION & BENEFITS DISCLOSURE:

As a leading book publisher, we believe that including and representing diverse voices in all aspects of our business is fundamental to what we do. Hachette Book Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position has a compensation of $15/hour. Salary will vary based on a number of factors including skills, experience, and location — talk with your recruiter to learn more. Our comprehensive U.S. benefit offerings include medical, dental, vision, life insurance, LTD, 401(k), and more.

How to apply:

In order to be considered, all candidates must submit both a resume AND cover letter. Your cover letter should specify your interest in Hachette Books as well as marketing.

virizarry02@iwe.staugustine.edu include the title of this listing in your email 

Summer 2021 Marketing Intern, Grand Central Publishing

 Hachette Book Group offers paid summer internships to students and recent graduates interested in a career in book publishing. Our summer internship program, which runs from June 7th – August 13th and allows interns to work 28 hours per week, offers students an opportunity to learn about the publishing industry and explore an area of interest.

To enhance your work experience, we offer educational sessions featuring speakers from all departments of the company as well as networking and career development opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist in executing marketing initiatives such as mailings, outreach, brand partnerships, etc.
• Coordinate meeting schedules for status meetings, author/agent conference calls, marketing department meetings, etc.
• Compile and distribute agendas for GCP marketing and sales meetings.
• Compile marketing and sales recap reports, launch reports, and coop for meetings and author presentations.
• Write and/or edit keyword optimized thematic book lists, articles, quizzes, and genre-related copy that boosts search discoverability of our books and authors
• Evaluate competitor data and identify new keyword opportunities
• Update social media accounts several times daily and monitor author social media
• Coordinate GoodReads and other book giveaways
• Update sections of Hachette website through content management system
• Monitor e-retailer account sites to ensure book and author data are accurate
• Maintain NetGalley
• Admin duties include: route galley copy, create galley orders, code invoices and maintain budget grid, coordinate mailings, schedule meetings, create and distribute weekly reports

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• A junior or senior, graduate student, or recent graduate interested in exploring a career in book publishing, with a particular interest in marketing
• Excellent written and oral communication skills
• Proficiency in Outlook, PowerPoint and Excel required
• Photoshop/InDesign preferred
• Familiarity with social media platforms required
• Excellent organizational skills with the ability to multi-task, prioritize and manage time effectively
• Rigorous attention to detail

EQUAL OPPORTUNITY STATEMENT / COMPENSATION & BENEFITS DISCLOSURE:

As a leading book publisher, we believe that including and representing diverse voices in all aspects of our business is fundamental to what we do. Hachette Book Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position has a compensation of $15/hour. Salary will vary based on a number of factors including skills, experience, and location — talk with your recruiter to learn more. Our comprehensive U.S. benefit offerings include medical, dental, vision, life insurance, LTD, 401(k), and more.

How to apply:

In order to be considered, all candidates must submit both a resume AND cover letter. Your cover letter should specify your interest in Grand Central Publishing as well as marketing.

virizarry02@iwe.staugustine.edu include the title of this listing in your email 

Summer 2021 Digital Marketing Intern, Little, Brown Books for Young Readers

 Hachette Book Group offers paid summer internships to students and recent graduates interested in a career in book publishing. Our summer internship program, which runs from June 7th – August 13th and allows interns to work 28 hours per week, offers students an opportunity to learn about the publishing industry and explore an area of interest.

To enhance your work experience, we offer educational sessions featuring speakers from all departments of the company as well as networking and career development opportunities.

Who you are:

• A rising junior or senior, graduate student, or recent graduate interested in exploring a career in book publishing
• Self-starter with strong interpersonal, verbal, and written communication skills
• Interest in book publishing, with a particular enthusiasm for children’s and young adult book
• Possess a great attitude and a desire to learn as well as excellent organizational skills
• Ability to work collaboratively with a team and contribute insights
• Resourceful with the ability to balance multiple responsibilities and work independently
• Proficient in MS Word, Excel, PowerPoint
• Possess relevant digital and/or social media experience as well as familiarity with InDesign and WordPress preferred

What you will learn:

• Contribute to digital marketing campaign brainstorming and content creation
• Develop and curate branded digital assets and content, including websites, videos, graphics, downloadables, blog posts, quizzes, and enewsletters
• Monitor trends and innovations in social media tools, platforms, and applications
• Handle general administrative responsibilities for the team

EQUAL OPPORTUNITY STATEMENT / COMPENSATION & BENEFITS DISCLOSURE:

As a leading book publisher, we believe that including and representing diverse voices in all aspects of our business is fundamental to what we do. Hachette Book Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Our comprehensive U.S. benefit offerings include medical, dental, vision, life insurance, LTD, 401(k), and more.

This position has a compensation of $15/hour. Salary will vary based on a number of factors including skills, experience, and location — talk with your recruiter to learn more. Our comprehensive U.S. benefit offerings include medical, dental, vision, life insurance, LTD, 401(k), and more.

How to apply:

In order to be considered, all candidates must submit both a resume AND cover letter. Your cover letter should specify your interest in Little, Brown Books for Young Readers as well as digital marketing.

virizarry02@iwe.staugustine.edu include the title of this listing in your email 

Six Month Marketing/Publishing Intern, James Patterson Books

 This is an entirely unique internship/entry-level position at a top-five book publishing company on the team for James Patterson, one of the best-selling authors and biggest pro-reading advocates in the world.

The position is remote, part-time (28 hours per week), offers an hourly wage, and the start date is immediate. Six-month (minimum) commitment. 

For the right candidate, this is a tremendous opportunity to gain executive-track publishing and entertainment industry experience. More than 95% of past interns have immediately gone on to full-time paid positions in the publishing or wider entertainment industries

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Day-to-day the candidate would assist with all aspects of author support including advertising, trade marketing, social media, and publicity. Tasks include drafting online content and assisting with social media outreach, tracking data and maintaining spreadsheets, and serving as a liaison between the publisher and outside entertainment industry contacts.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Proficiency in MS Word, Excel, PowerPoint, and Outlook
• Candidate should possess excellent writing skills and be highly organized, detail oriented, articulate, culture-savvy, creative, and personable.
• A passion for books and reading is a must, as is an interest in all creative communications.

EQUAL OPPORTUNITY STATEMENT / COMPENSATION & BENEFITS DISCLOSURE:

As a leading book publisher, we believe that including and representing diverse voices in all aspects of our business is fundamental to what we do. Hachette Book Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position's compensation is $15/hour. Salary will vary based on a number of factors including skills, experience, and location — talk with your recruiter to learn more. Our comprehensive U.S. benefit offerings include medical, dental, vision, life insurance, LTD, 401(k), and more.

In order to be considered, please submit both a writing sample and a cover letter. virizarry02@iwe.staugustine.edu

Include the title of this listing in your email 

Winter/Spring 2021 Editorial & Publicity Intern, Basic Books & Seal Press Remote

 Basic Books is a leading publisher of serious, scholarly nonfiction aimed at a wide audience of general readers, and it is an imprint of Perseus Books, a Hachette Book Group company. Basic’s Seal Press imprint publishes radical and groundbreaking feminist nonfiction books that help readers to see the world in a new light.

We are seeking a creative and organized intern for our joint Editorial and Publicity Spring internship. This position is a wonderful opportunity for someone with an interest in serious ideas who wants to learn about all facets of book publishing and develop excellent writing and communication skills. The internship runs from March 8-May 28, is 28 hours a week (4 days a week), and is paid. Two days are spent working in the editorial department and the other two days in the publicity department. 

We encourage anyone interested in launching a career in publishing supporting serious nonfiction titles, especially those from backgrounds that have been underrepresented in the industry, to apply for this unique opportunity.

Editorial responsibilities include:

• Reviewing and reporting on book proposals
• Drafting jacket flap copy and other descriptive material
• Researching comparative works and sales figures
• Assisting with book mailings and awards submissions
• Contributing to discussions of proposed books and potential authors

Publicity responsibilities include:

• Researching media contacts and maintaining databases
• Assisting with galley and review copy mailings
• Helping publicists pitch books and assisting in responding to media queries
• Writing press materials

Our requirements:

• College student, graduating senior, or recent graduate
• 28 hours/week commitment
• Passion for history, science, or the social sciences
• Strong interest in nonfiction book publishing
• Exceptional writing and communication skills
• Ability to work independently and take initiative
• Extremely detail oriented and organized

In order to be considered, please submit a resume and a cover letter. The cover letter should (1) address the applicant’s specific interest in the nonfiction publishing programs at Basic Books and Seal Press and (2) briefly discuss a piece of nonfiction writing (e.g. a book, a book review, or an essay or article) that changed how you think about something.

email virizarry02@iwe.staugustine.edu

Include the title of this listing in your email 

Digital Media Specialist ( Remote)- Gutierrez Productions

Gutierrez Productions, Inc. has 25 years of experience in Public Relations, Marketing

and Specialized Outreach. Internship or flexible time schedule, maintaining social

media projects.

Requirements:

Some experience in maintaining and managing social media channels.

Content management and web design

Good communication skills

Responsibilities:

Maintain a strong online voice by creating and publishing content through

social media platforms (e.g. Facebook, LinkedIn)

 Design digital media campaigns aligned with client goals

Start Date: Flexible

Hours: To Be Discussed/flexible

Per diem: $25

Location: Remote (TBD/office 1016 West Jackson Blvd. Chicago, IL 60607)

Send resume to virizarry02@iwe.staugustine.edu

Include the title of this listing in your email 

Customer Support Associate- Remote- Working Solutions

We are hiring remote, independent contractors to provide elevated, high energy customer support and experiences through phone, email and live chat for an in-home exercise equipment and app company. You will interact with customers to identify and resolve their problems through hardware and software troubleshooting, while engaging in an empathetic and direct way.

Responsibilities

• Practicing excellent verbal and written communication skills.
• Providing top-notch customer service skills while helping callers with their inquiries.
• Having a positive attitude; being flexible and adaptable to change.
• Researching, navigating and independently locating answers from webpages and resources in a variety of situations.
• Demonstrating a sincere desire to assist customers and put their needs first.

Qualifications

• 2+ years of experience in a high-volume, customer-service role (i.e. call center, retail or similar environment).
• Experience dealing with complex, high-pressured customer service situations.
• Excellent verbal and written communication skills, with the ability to multi-task.
• High degree of comfort working with software and technology to perform job duties.
• Flexibility to work any shift within client’s operating hours Monday – Sunday 7 am – 9 pm.

Independent contractors on this program will need to successfully pass a background check to work. This check will consist of a Social Security number verification, National Sex Offender Registry report and a criminal history check.

We are currently not accepting independent contractors residing in California, New York, Pennsylvania or Washington.

Contractual Relationship:

The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Apply at https://careers-workingsolutions.icims.com/jobs/2690/customer-support-associate/job

Customer Care Support Specialist- Unifin

Customer Care Support Specialist

Job Summary

UNIFIN is currently hiring Customer Care Support Specialists who will take inbound and make outbound calls for customer and partner related issues.  In addition, the Support Specialist will be responsible for maintaining daily reporting and identifying trends. 
To be eligible for this at home position, you will need to have your own reliable internet, computer, headset and a place to effectively handle inbound calls.  The remote worker can be located anywhere in the United States.  
Training will be done remotely with a Training Specialist to ensure readiness of all employees. 
Job Responsibilities 

• Helpfully and patiently handle Customer’s issues. • Meet daily, weekly and monthly KPIs (key performance indicators)  • Ensure accuracy in updating the appropriate systems and databases with every call • Utilize scripts to respond to customer inquiries  • Adhere to industry & departmental regulations (handling calls dealing with PII-Personally identifiable information) • Consistently meet performance quotas; explain product features and services.  • Use established script to respond to customer inquiries and to verify account holder identity.  • Keep equipment operational by following established procedures, reporting malfunctions.  • Initiate outbound & internal calls as directed needed to improve departmental and product growth.   • Accountable for multi-tasking, as well as answer phone calls from the queue when needed  • Report on any negative trends identified when speaking to Customer’s or partners. • Perform miscellaneous job-related duties as assigned

Job Requirements
• High School Diploma required • Effective verbal communication skills: ability to relay information via phone, and a high level of comfort in presenting products and concepts via telephone • Strong organizational and time-management skills, and the ability to perform multiple tasks simultaneously • Highly energetic, enthusiastic and great problem-solving skills • 1-year related experience in Call Center Customer Service  • Proficient in desktop applications, specifically Microsoft Office products • Strong customer service skills.  • Hands-on self-starter • Excellent communication skills, great problem-solving skills • Must be able to work overtime and flexible hours as required and work a schedule which may have early morning, evening, weekend and/or holiday hours  • The qualified candidate must be able to handle escalated customer concerns or issues in a professional manner.  • Have a positive outlook with the desire and ability to embrace change without challenge.  • Be a team player who is willing to work extra hours and take on additional responsibilities.

Job Type: Contract, Full-Time  Rate of Pay: $15/hr

To Apply please send resume to virizarry02@iwe.staugustine.edu
Indicate in the subject line the title of this listing