Part- time Desktop Support Specialist- Color Communication

 Part- time Desktop Support Specialist 

 $20-$25 p/hr, commensurate with experience 

 Brief Description of Duties, other duties as assigned This individual will be responsible for responding to help desk requests to support our associates which includes responsibilities such as PC system setup and troubleshooting, install, update and repair software on company systems, printer and computer peripheral support, basic PC or technical device troubleshooting. 

 Qualifications Knowledge of computer desktop environments such as hard drives, motherboards and memories. Basic knowledge of computer networking; tcp/ip, cat6, cat5 cabling. Familiarity with Windows 7 and 10 environments, Office 2013 and Office 365, Outlook, Word, Excel and Powerpoint. .

Send resume to virizarry02@iwe.staugustine.edu

Include the title of this listing in your email 

Help Desk Analyst- Keno kozie

 The Help Desk Analyst provides technical support related to computer systems, hardware, or software via telephone, email and chat tools. This position is fast-paced and multi-task intensive; requiring quick decision making and top-notch customer service skills.  

ESSENTIAL DUTIES AND RESPONSIBILITIES: include, but may not be limited to, the following.  Essential functions are primary job duties that an individual must be able to perform successfully with or without a reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues.

• Provide over-the-phone, email, and chat support.

• Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue.

• Use of screen sharing and remote control tools to properly vet, collect, and evaluate the customer’s reported issue.

• Properly ticketing all customer requests with detailed information regarding the issue reported.  Help Desk Analysts are expected to provide accurate, descriptive, and complete information in all tickets in order to successfully relay informits action back to the customer or other support team members. 

• Maintain a regular and reliable level of attendance.

KNOWLEDGE, SKILLS AND ABILITIES

• High School Diploma or equivalent.

• Strong verbal, written and typing skills.

• Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Help Desk Analyst’s success.

• Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment. 

• Ability to act independently and make decisions within scope of the position’s responsibilities. 

• Display the utmost professionalism at all times with team members as well as end-users.

• Ability to function well in a high-paced and at times stressful environment.

• Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until permanent resolution can be found.

• Proactive with the ability to identify, define, and perform remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions.

• Exhibit high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, detail-oriented work environment, and make decisions based upon results of research.

TOOLS, EQUIPMENT, WORK AIDS USED IN THE JOB

• Smartphone required

o Android OS version 8.0 or higher

o iPhone 6s or higher

• High-speed internet with a minimum of 10 Mb down 5 Mb up

o The ability to wire into your modem or router (wireless connections are not supported)

• May require Intune “Mobile Device Management” software installed on personal device(s)

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer

Send resume to virizarry02@iwe.staugustine.edu

Include the title of this listing in your email 

Paid Internship- Various department- Illinois Tollway

 

Position Overview

The Illinois Tollway is dedicated to providing and promoting a safe and efficient system of highways while ensuring the highest possible level of service to our customers. Whether it's I-PASS, the Move Illinois Program, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and services to customers.
 
The Tollway is a user-fee system – no state or federal tax dollars are used to support maintenance and operations. Operations are funded by toll and concession revenues.
 
Under the leadership of the Board of Directors and Executive Staff, the Tollway is committed to achieving the following goals: increase collaboration with regional transportation and planning agencies, promote the regional economy, maintain financial integrity, foster environmental responsibility and sustainability, maintain the safety and efficiency of the Tollway system, further transparency and accountability, enhance customer service, and maintain public trust.
 
The Tollway is excited to offer an internship program that will provide participants with a challenging, meaningful, and real-world experience into the day to day operations of the Tollway. Participants will support departments on a variety of high-stakes projects related to administrative support, process development and improvement, and project management. In addition to having a dedicated mentor, participants will receive access to leadership and professional growth activities to gain valuable career experience.  

Essential Job Functions

The Intern’s responsibilities include but are not limited to:
 

• Assist with the development and administration of programs, procedures, and guidelines which aligns the workforce with the strategic goals of the department and the Tollway
• Identify opportunities to improve the efficiency and effectiveness of programs, processes, and the performance of departmental operations
• Collaborate with departmental leaders to get results through influence and consensus building 
• Perform research, identify relevant issues, trends, insights and gaps, and provide analysis to develop strategy and drive decision making 
• Monitor project efforts and measures the effectiveness of improvements through regular status reports that indicate visible improvements and successful outcomes
• Complete other special projects and duties as assigned 

Internship Opportunities will be available with the following Departments:

• Administration/Human Resources 
• Audit
• Business Systems 
• Engineering
• Information Technology (IT)
• Planning/Environmental
• Toll Operations/Customer Service 

Qualifications

Education (Required)

• Currently enrolled at an accredited technical/vocational program, college, or university

Skills and Experience (Preferred)

• Strategic and creative thought partner and problem-solver
• Effective at communicating with a diverse group of stakeholders at various levels
• Superior organizational, problem-solving and critical-thinking skills
• Ability to use a range of technology and tools, including but not limited to Microsoft Office

Send resume to viriarry02@iwe.staugustine.edu

Include the title of this listing in your email and specify which department you are interested in

Business Analyst Intern- Remote- Twist Biosciences

 Twist Biosciences is looking for a passionate and dynamic Business Analyst Intern who is ready to apply their academic and practical knowledge of business analysis and software development skills to solve business challenges.

The intern will be working on the Customer Master data quality improvement project with the current IT  team and will assist in analyzing the data quality between SAP & SFDC applications, preparing and presenting the facts to the business & IT teams, involved in the  solution design, development, testing and implementation working with the IT technical team. This is a great opportunity for any college student to gain valuable experience pursuing a career in enterprise business applications.

What you will be doing

• Understand business requirements, objectives, scope and deliverables
• Work one new or current projects to design, develop, test and implement the applications
• Create prototypes and provide end to end solutions to solve business problems on the assigned projects
• Aid in launching and driving process improvement initiatives
• Supporting project activities throughout the project lifecycle

Requirements

• Currently enrolled in a Computer Science, Information Systems, or Engineering program with a 3.0 GPA or higher
• Demonstrable analytical, technical and problem-solving, applying concepts to complex scenarios
• Capable communicator, with experience in and an aptitude for visualizing and reporting project information
• Detail oriented with a willingness to work with teams, as well as independently
• Ideally experience with Finance or Sales business process and knowledge of enterprise Saas Applications - SAP, SFDC , Oracle ERP

Benefits

• Gain practical experience managing software engineering activities for infrastructure improvements and product development
• Collaborate hand-in-hand with skilled teams of software engineers, tech leads, project and product managers
• Opportunities for shadowing, mentoring, and training with the engineering, business, and enterprise IT teams in the Software Engineering org
• Real-world experience driving projects in the highly competitive and regulated Bioscience industry

Send resume to virizarry02@iwe.staugustine.edu

Include the title of this listing in your email 

Project Manager Intern- Remote- Twist Biosciences

 Twist Biosciences is looking for a passionate and dynamic Project Management Intern who is ready to apply their academic and practical knowledge of software development and project management. 

As a member of the Software Engineering Program Management Team, you will work alongside the PMs and engineering teams to track the progress of key projects, communicate project updates, and own project dashboards. You will also play a vital role in identifying and implementing process improvements. This is a great opportunity for current college students to gain experience in Project Management.

What you'll be doing

• Understand business requirements, objectives, scope and deliverables
• Drive project management activities, including scoping, managing timelines, and reporting project updates
• Provide support on gathering and communicating weekly org-wide project and program updates
• Aid in launching and driving process improvement initiatives
• Supporting project activities throughout the project lifecycle

Requirements

• Currently enrolled in a Computer Science, Information Systems, or Engineering program with a 3.0 GPA or higher
• Demonstrable analytical, technical and problem-solving, applying concepts to complex scenarios
• Capable communicator, with experience in and an aptitude for visualizing and reporting project information
• Detail oriented with a willingness to work with teams, as well as independently
• Ideally experience with JIRA, Trello, or other project management services

Benefits

• Gain practical experience managing software engineering activities for infrastructure improvements and product development
• Collaborate hand-in-hand with skilled teams of software engineers, tech leads, project and product managers
• Opportunities for shadowing, mentoring, and training with the engineering, business, and Program Management teams in the Software Engineering org
• Real-world experience driving projects in the highly competitive and regulated Bioscience industry

Send resume to virizarry02@iwe.staugustine.edu

Include the title of this listing in your email 

Summer IT Intern- Paid- Hachette Book Group

 Hachette Book Group (HBG) is a leading U.S. trade publisher and a division of the third largest trade and educational book publisher in the world, Hachette Livre. HBG publishes great books for readers of all ages, more than 1,800 new books annually, in all formats—print, ebook, and audiobook—including many New York Times bestsellers.

HBG offers paid summer internships to students and recent graduates interested in a career in book publishing. Our summer internship program, which runs from June 7th – August 13th and allows interns to work 28 hours per week, offers students an opportunity to learn about the publishing industry and explore an area of interest.

As an IT Intern, you will have the opportunity to work closely with seasoned professionals and gain hands-on professional experience as you own day-to-day tasks and help with special projects. To enhance your work experience, we offer educational sessions featuring speakers from all departments of the company as well as networking and career development opportunities.

Key Responsibilities:  

• Work with Technology Teams to implement Security program
• Participate in Security Assessments for compliance requirements
• Update and Refine Information Security Policies and Procedures
• Conduct Application Security Audits
• Investigate Level 1 security incidents and escalation

Qualifications:   

• Bachelor’s Degree candidates in technology related field, in Junior or Senior year or recent graduate
• Certifications in Cybersecurity and IT Compliance.
• Excellent verbal and written communication skills. 
• Interest in book publishing
• Great analytical skills

How to apply:

In order to be considered, all candidates must submit both a resume AND cover letter.

EQUAL OPPORTUNITY STATEMENT / COMPENSATION & BENEFITS DISCLOSURE:

As a leading book publisher, we believe that including and representing diverse voices in all aspects of our business is fundamental to what we do. Hachette Book Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position has a compensation of $15/hour. Salary will vary based on a number of factors including skills, experience, and location — talk with your recruiter to learn more. Our comprehensive U.S. benefit offerings include medical, dental, vision, life insurance, LTD, 401(k), and more.

Send RESUME and COVER LETTER to virizarry02@iwe.staugustine.edu to apply

Include the title of this listing in your email 

Software Engineering Internships (Summer 2021) Presented by Uncubed & Intuit

 Software Engineering Internships (Summer 2021) Presented by Uncubed & Intuit

At a time when 63% of Americans live paycheck to paycheck and household debt is $14.35 trillion, personal finance tools (and structural changes, of course) have never been more important.

This Summer, Uncubed & Intuit (the makers of Mint, TurboTax, QuickBooks, and now Credit Karma) are bringing you the opportunity to work on web, mobile, and cloud software that helps 50 million people manage their finances as a Software Engineering Intern.

Internships are available across full-stack, front-end, backend, security, devops, and mobile development.

To apply send resume to virizarry02@iwe.staugustine.edu

Entry Level IT Analyst- Common Goal Systems

We're looking for an Entry-Level IT Analyst to perform the numerous tasks required of a flourishing software-as-a-service (SaaS) company. Successful candidates are expected to have strong analytical skills, a thirst for knowledge, willingness to attempt any challenge, and a desire to improve the quality of education. In this job, you will have the opportunity to learn just about everything required to run a successful SaaS company (aspiring startup founders welcome). This job will really stretch you, and should be great fun in the process! Entrepreneurial spirit a must! Suit / tie not required.

Tasks May Include
 Customer Support
 New Customer Implementations
 Documentation
 Quality Assurance
 System Administration
 Pre-Sales Support



Successful Candidates Will Have
 BA / BS or equivalent (quantatative or technical degree a plus)
 0-3 years experience

Apply at https://www.teacherease.com/applicationsengineer.aspx

IT Support Specialist- Unbound Technology

Unbound Technology is seeking an IT Support Specialist to join the team in our Park Ridge, IL office.  This is a full time position with highly competitive compensation package including health insurance, travel allowance, paid holidays and vacation time, and other benefits.

QUALIFICATIONS

• Excellent interpersonal skills
• Strong working knowledge of Windows, Office, and servers
• Understanding of TCP/IP networking, switches, and firewalls
• Extremely good problem solving skills
• Desire to learn new systems and tactics
• Liberal arts degree preferred
• An unwavering understanding that when you help people achieve amazing things supported by technology, you will be fulfilling the purpose of Unbound Technology

Apply at http://www.unboundtechnology.com/about