Tuesday, April 21, 2020

Court Advocate- Between Friends



Job Title: Court Advocate
Classification: Full-Time, Non-Exempt

ORGANIZATIONAL SUMMARY
Between Friends envisions a community without domestic violence where equality, safety, and justice exist for all. Between Friends provides a safe, supportive and empowering environment for individuals and families in crisis. Between Friends' counselors and advocates empower individuals to make their own decisions and choices, rather than making choices for them. Between Friends helps survivors and children to recognize that their experience is shared and that the problem of domestic violence is social and political. To learn more about its programs.
POSITION SUMMARY
The Court Advocate provides advocacy to people seeking orders of protection in civil and criminal court in Chicago.
Program (75%)
 Helps survivors of domestic violence to understand their rights and the legal remedies available to them under Illinois Domestic Violence Act (IDVA)
 Assists clients in obtaining Orders of Protection and navigating the court processes by working with judges, court clerks, assistant state’s attorneys, etc.; supports clients through scheduled hearings at court; and provides resources/referrals for clients
 Assist client in filing for survivor’s compensation
 Identifies barriers to service for domestic violence survivors within the court and police systems and recommends solutions to advocate on behalf of individual survivors
 Conducts presentations about the IDVA, Orders of Protection and the criminal justice process for volunteer training, new staff, court and police personnel and community groups
 Assists with training and guidance of volunteers and interns providing court advocacy
Administrative (20%)
 Maintains case documentations and submits necessary information to the Court Advocacy Manager for statistical reporting
 Completes Court Advocacy Program documentation and case log sheets in a timely manner
 Participates in individual and group supervision coordinated by Court Advocacy Manager
 Works with Court Advocacy Manager to arrange daily schedule to meet the needs of clients and the agency
General (5%)
 Staffs the crisis line on an as-needed basis
 Participates in the crisis line on-call rotation as needed
 Participates in a variety of coalitions and committees to form collaborative responses to domestic violence
 Participates in agency events as needed
 Provides services as determined by Board of Director’s policies

EDUCATION, EXPERIENCE & QUALIFICATIONS
 Bachelor degree in Social or Behavioral Sciences
 Previous experience in domestic violence services, advocacy or the court process preferred



WORK ENVIRONMENT
 This position operates primarily in the Chicago Domestic Violence Courthouse, which is fully accessible. It occasionally operates in a professional office environment that is not fully accessible (stairs and no elevator)
 This role routinely uses office equipment such as computers, phones, photocopiers, scanners, filing cabinets, and fax machines
 This is a full time position. Occasional evenings and weekends may be required
 Some travel to off-site locations in the Chicago metro area is required
 Workplace is a smoke-and drug-free environment
 Equal opportunity employer. Decisions and criteria governing the employment relationship with all employees are made in a non-discriminatory manner, without regard to race, ethnicity, creed, religion, color, sex, sexual orientation, gender identity or expression, age, national origin, citizenship status, military service and/or marital status, order of protection status, handicap, disability, or any other factor determined to be unlawful by federal, state, or local statues.

APPLY
Please apply with cover letter and resume to recruiter@pieorg.org

Domestic Violence Abuser Prevention Program Assistant- SOUTH SUBURBAN FAMILY SHELTER – Homewood, IL



Domestic Violence Abuser Prevention Program Assistant – Part Time 10 hours per week
 Job Summary:
The Program Assistant is responsible to work along the program manager in order to (1) maintain accurate records and files of the participants in this program, (2) keep track of payments and fees owed by participants, (3) inform referral sources about participants’ progress, (4) and maintain effective communication with customers and group facilitators.
Our ideal candidate is an individual with knowledge of the dynamics of intimate partner violence, computer skills, and excellent written and verbal communication skills. The individual should also be detail-oriented with the ability to work independently. Additionally, the candidate should have strong problem-solving skills and strong organizational and time management skills.
Duties and Responsibilities
 Complete the Abuser Intervention Facilitator 20-Hour Training and complete the Domestic Violence 40-Hour Training.
 Answer agency calls to DVAIP office, transfer phone calls to appropriate extensions, and make assessment appointments and referrals to current participants as appropriate.
 Prepare group folders every week and prepare and print forms needed for groups.
 Review group folders after groups and file forms.
 Reconcile and monitor the client fees weekly, including fees paid and balances due, and prepare and submit a Fees Collected report weekly.
 Track participant attendance weekly in the folder and in the electronic record.
 DVAIP data entry for monitoring participant attendance/fees and for grant reports.
 Communicate with participants about fees, attendance, and other matters.
 Submit monthly class updates to staff completing safety checks.
 Attend monthly Abuser Intervention Program facilitators meeting.
 Attend additional trainings and other DV related meetings as assigned by the supervisor.
 Attend mandatory SSFS All-Staff meetings.
 Other duties as assigned.
Qualifications
 High school diploma required; Bachelor’s degree preferred
 No history of perpetrating violence or be abuse-free for a minimum of 5 years required
Bilingual in English and Spanish preferred
 At least 2 years of experience facilitating social service groups preferred
 Knowledge of the dynamics of intimate partner violence preferred
 Excellent written and verbal communication skills
 Excellent interpersonal skills
 Strong problem-solving, organizational, and time management skills
 Detailed-oriented
 Ability to work independently
 Proficiency in Microsoft Word, Excel, and PowerPoint
 Must be able to operate general office equipment
 Ability to work evenings and weekends and be flexible with scheduling
 Must have reliable transportation, proof of insurance, and valid driver’s license
 Must be able to stand/walk for periods of time and lift up to 25lbs
 Ability to handle sensitive information in a confidential manner
Compensation and Benefits The compensation for the position is $16/hour for 10 hours/week.
To Apply:  Send Cover Letter and Resume to recruiter@pieorg.org

Monday, April 13, 2020

Business Manager- Sarah's Circle

RESPONSIBILITIES
Accounting Functions (approximately 60% of the time)
· Accounting and data entry to maintain GL, AP and AR
· Monitors balances in bank accounts
· Prepares bank deposits as needed
· Tracks, prepares and submits government contract vouchers
· Performs all payroll functions: bi-weekly payroll, tax filings/payments, 401(k) contributions
· Assists in annual budget development
· Assists in all agency’s financial audits by preparing documentation for review
· Maintains current knowledge of accounting software
Human Resources (approximately 30% of the time)
· Maintains employee files, insures proper documentation
· Administers health and dental insurance plans, insures employee questions directed appropriately.
· Audits paper and electronic records of personnel-related data (OnTheClock, QuickBooks, Gmail) and ensures all files are in compliance.
· Preps supporting documentation for Unemployment and Workers’ Compensation claims to completion.
· Oversees performance management (corrective action plans/PIPs) and annual performance review procedures with department supervisors.
· Supports the recruitment/hiring process by sourcing candidates, performing background and reference checks, issuing employment contracts etc.
· Perform exit interviews with all staff leaving the agency. Track and report all trends to Managers and Directors.
· Responding to internal and external HR related inquiries or requests and provide assistance.
· Answers routine vacation, holiday and overtime related questions for staff.
· Administers 401k retirement plan.
Administrative (approximately 10% of the time)
· With Director of Finance evaluates agency equipment purchases and leases.
· Answers routine IT related questions, directing appropriate questions to IT contractor.
· Answers and routes phone calls to appropriate persons.
· Maintain online file system in an organized and easily accessible manner
Other
· Represents Sarah’s Circle in professional manner.
· Protect organization’s value by keeping information confidential
· Update job knowledge by participating in educational opportunities; reading professional publications; maintaining person networks; participating in professional organizations
· Perform general tasks and other duties assigned by supervisor
Attendance at Required Meetings
· All Staff meetings
· Supervision Meetings (weekly)
Attendance Required at Events
· Annual Winter Walk (a work assignment may be given)
· 2-3 events annually (typically an evening or Saturday, a work assignment may be given)
Qualifications:
Education
· Associates/Bachelors in Accounting, Human resources or related field or appropriate experience
Job Experience
· Administrative Coordinator will have 1-3 years experience preferably in a comparable organization, which utilizes public grants.

Interested candidates please email your resume to virizarry02@iwe.staugustine.edu
Indicate in the subject line of your email the title of this listing. 

Program Staff ( Evening Shift)- Sarah's Circle

Summary
Program staff is responsible for fostering a safe and trauma informed environment. This includes welcoming all clients, providing information about services, and maintaining a respectful culture. When working at the front desk, program staff oversees administrative duties and clients activities. Assistance with meals and support of volunteers is required. Specific work hours are determined based on program need and related flexibility.
Responsibilities
Services (approximately 90% of the time)
  • Welcome clients: greet all individuals that enter the program; address immediate needs such as food, clothing, and medical attention; during initial visits, provide a facility tour and facilitate introductions with other staff (these activities might take place during multiple visits, depending on client’s stated priority)
  • Provide information: provide a program orientation; provide copies of client rights and responsibilities and the grievance procedure; assess for language barriers
  • Maintain a respectful culture: respond to requests within a reasonable timeframe; interact with clients that are in distress without immediately giving consequences; use nonjudgmental language; listen and validate a wide range of emotions expressed by clients; assist with de-escalation within program space
  • Complete administrative duties and client activities: answer the phone; monitor program entrance; organize and distribute mail; provide hygiene items; assist with laundry; oversee phones, computers, clothing closet; complete bed assignments (applies to Interim Housing)
  • Volunteer Collaboration: welcome volunteers to the program; share information about services; provide guidance as needed; request that they sign in/out; communicate with the Volunteer Coordinator about volunteer activities
  • Assistance with cooking and providing meals is occasionally required
Administration (approximately 10% of the time)
  • Maintain program related data
  • When facility repairs are needed, ensure complete reporting to the designated staff member
  • Attend mandatory staff meetings, including monthly All Staff meetings and monthly Program Staff meetings
  • Participate in Sarah’s Circle annual Winter Walk
Competencies
  • Dependability: attends work regularly, submits accurate documentation, and seeks guidance when needed
  • Teamwork: establishes collaborative relationships with staff and volunteers
  • Receptive: accepts feedback and identifies areas of growth
  • Interpersonal Skills: communicates clearly (both written and verbally), seeks solutions, and demonstrates flexibility
  • Integrity: keeps sensitive information confidential and adheres to personnel policies
  • Initiative: brings questions to supervisor and seeks opportunities for further development
  • Maintain current knowledge base by participating in educational or training opportunities, reading relevant publications, and maintaining professional networks
Qualifications
Education
  • High school diploma required, bachelor’s degree in psychology, social work, or related social service field preferred
Job Experience
  • At least one year of experience in social services required
  • Experience working with individuals experiencing homelessness and/or a history of trauma preferred
Health and Safety Requirements
  • Food sanitation license may be required
  • Ability to lift approximately 20lbs
  • Follow Occupational Safety and Health Administration (OSHA) through administrative updates compliant with federal law
Job Type: Full-time, Evening, 3pm-11pm
Interested candidates please email your resume to virizarry02@iwe.staugustine.edu
Indicate in the subject line of your email the title of this listing. 

Tuesday, April 7, 2020

Various Positions- Acres Group


Interested? Email your resume to virizarry02@iwe.staugustine.edu
Please indicate in the subject line of your email the title of this listing. 

Homecare Aides- ASI


Respiratory Therapist $10k sign-on Bonus- Huntley, IL & McHenry IL- Northwestern Medicine

Northwestern Medicine is in need of full time, night shift, respiratory therapists positions at Huntley and McHenry.  $10,000 sign-on bonus for night shift. 

Email resume to virizarry02@iwe.staugustine.edu

Housekeeper, Part-time, Days, $1,000.00 Sign-On Bonus (Winfield, IL)- Northwestern Medicine

Description

Cleans and maintains patient rooms, offices, public areas, treatment rooms, and other assigned areas daily, including collecting and removing trash, changing bed linens, and sanitizing all surfaces. Follows policies and procedures on patient isolation and contact precautions as necessary. Stocks paper items and other supplies in assigned areas as necessary or designated. Maintains cart and equipment in clean, working condition and stores in appropriate storage area. Promotes safety in the workplace. Uses wet floor signs, PPE, not leaving housekeeping cart or supplies unattended. Uses chemicals and equipment in an effective and safe manner. Uses appropriate chemicals, diluted at the correct ratio, in properly labeled containers. Notifies supervisor of equipment needing repairs. Reports all safety hazards to manager. Communicates to supervisor any issues, including inability to complete schedule and is proactive in dealing with observed deficiencies (reports issues/work requests to supervisor/manager or Call Center, picks up debris outside of regular work area). Establishes and maintains interpersonal relationship with hospital personnel, while assuring confidentiality of patient information. Exhibits the ability to articulate designed scripting model to each customer we serve. Uses organizational and unit/department resources efficiently. Manages work schedule efficiently, completing tasks and assignments on time. Contributes to opportunities and processes for continuous improvement. Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide. Presents a friendly, approachable, professional demeanor and appearance. Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. Provides directions or help to patients and customers with finding their way. Uses effective service recovery skills to solve problems orservice breakdowns when they occur. Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others. AA/EOE
Qualifications
Required: High School Diploma or equivalent; or in lieu of high school diploma/GED, must have a minimum of one year of environmental services, housekeeping, janitorial or related experience. Must exhibit the ability to follow oral and written instructions. Must be able to communicate effectively with patients, visitors and staff. Must be able to use the proper tracking and communication tools utilized by department. Must be able to work independently. Preferred: Three years of environmental services experience in a healthcare or hospitality environment.
Hours: 8am-4:30pm and every other weekend

Friday, April 3, 2020

Customer Care Support Specialist- Unifin

Customer Care Support Specialist

Job Summary

UNIFIN is currently hiring Customer Care Support Specialists who will take inbound and make outbound calls for customer and partner related issues.  In addition, the Support Specialist will be responsible for maintaining daily reporting and identifying trends. 
To be eligible for this at home position, you will need to have your own reliable internet, computer, headset and a place to effectively handle inbound calls.  The remote worker can be located anywhere in the United States.  
Training will be done remotely with a Training Specialist to ensure readiness of all employees. 
Job Responsibilities 

• Helpfully and patiently handle Customer’s issues. • Meet daily, weekly and monthly KPIs (key performance indicators)  • Ensure accuracy in updating the appropriate systems and databases with every call • Utilize scripts to respond to customer inquiries  • Adhere to industry & departmental regulations (handling calls dealing with PII-Personally identifiable information) • Consistently meet performance quotas; explain product features and services.  • Use established script to respond to customer inquiries and to verify account holder identity.  • Keep equipment operational by following established procedures, reporting malfunctions.  • Initiate outbound & internal calls as directed needed to improve departmental and product growth.   • Accountable for multi-tasking, as well as answer phone calls from the queue when needed  • Report on any negative trends identified when speaking to Customer’s or partners. • Perform miscellaneous job-related duties as assigned

Job Requirements
• High School Diploma required • Effective verbal communication skills: ability to relay information via phone, and a high level of comfort in presenting products and concepts via telephone • Strong organizational and time-management skills, and the ability to perform multiple tasks simultaneously • Highly energetic, enthusiastic and great problem-solving skills • 1-year related experience in Call Center Customer Service  • Proficient in desktop applications, specifically Microsoft Office products • Strong customer service skills.  • Hands-on self-starter • Excellent communication skills, great problem-solving skills • Must be able to work overtime and flexible hours as required and work a schedule which may have early morning, evening, weekend and/or holiday hours  • The qualified candidate must be able to handle escalated customer concerns or issues in a professional manner.  • Have a positive outlook with the desire and ability to embrace change without challenge.  • Be a team player who is willing to work extra hours and take on additional responsibilities.

Job Type: Contract, Full-Time  Rate of Pay: $15/hr

To Apply please send resume to virizarry02@iwe.staugustine.edu
Indicate in the subject line the title of this listing