Full-time Bilingual Contact Tracer to join our North Team!
PROGRAM SUMMARY:
The Chicago Department of Public Health (CDPH) is responding to the emergency presented by COVID-19. During the period of community transmission, CDPH is working continuously to detect new cases, identify sources of transmission, protect vulnerable populations and control spread. These efforts are essential to keep the numbers of affected individuals low enough that our healthcare community can provide all needed services.
The Chicago Department of Public Health selected the Chicago Cook Workforce Partnership to serve as the Lead Coordinating Organization to implement the Chicago COVID Contact Tracing Corps program. The Contact Tracing Corps will consist of a variety of positions including Contact Tracer and Supervising Contact Tracer. The following Project Partners will deliver training, professional development and resource coordination: University of Illinois at Chicago School of Public Health, NORC at the University of Chicago, Malcolm X College of the City Colleges of Chicago, and the Sinai Urban Health Institute.
Contact Tracers must comply with all Chicago Department of Public Health and Chicago COVID Contact Tracing Corps training regarding confidentiality and the handling of personally identifiable information; and follow all scripts, policies and procedures established for the program.
This position offers full-time with shifts available seven days a week, including evenings and weekends. The position is grant funded for a minimum of 10 months, with a possible extension for up to an additional 12 months (for a possible total of 22 months). Continuation of the position is dependent upon sustained grant funding and public health need. NOTE: Learn-as-you-earn training opportunities to prepare for permanent, full-time placement in public health and related fields following completion of the Contact Tracing Corps are under development.
ESSENTIAL JOB FUNCTIONS:
- Conduct outreach to individuals to discuss their potential exposure and provide approved information on self-quarantine procedures, what to do if symptoms develop, and if appropriate, make referrals for testing or other resources.
- Communicate with colleagues, supervisors and the public in a professional and empathetic manner.
- Systematically collect and record information in a centralized database.
- Collaborate with his/her supervisor in identifying and meeting project goals.
- Participate in ongoing professional development and related training as well as weekly team meetings.
- Maintain regular, frequent contact with supervisor.
- Conduct other related duties as assigned.
QUALIFICATIONS:
- Excellent interpersonal skills and ability to interact professionally, appropriately and effectively with a wide range of culturally diverse individuals during a time of crisis and distress.
- Excellent ability to think critically and communicate both verbally and in writing in a professional and empathetic manner.
- Computer skills are necessary and should include the ability to access and navigate various databases and software programs following training.
- Equally comfortable working individually and within a team environment that emphasizes interdisciplinary collaboration.
- Must be 18 years of age or older.
- A background check is required. However, the circumstances of prior justice-involvement will be considered on a case-by-case basis and will not necessarily disqualify a candidate.
- Present evidence of identity and authorization to work in the United States (I-9 documentation).
- Applicants must reside, or have extensive work/lived experience, in the high economic hardship communities identified by the Chicago Department of Public Health for the purposes of this grant program.
- Experience conducting telephone or in-person interviews, preferred.
- Experience in clinical medicine and/or public health, preferred.
- Customer service experience, preferred.
- Contact tracing experience, preferred.
- Fluency in Spanish, Polish, Mandarin, Cantonese, or additional languages highly valuable, required.