Bilingual Family Coach to join our North Team!
ESSENTIAL JOB FUNCTIONS:
- Works with the full family in a collaborative and supportive manner to help, motivate, and inspire individual and family goal-setting while allowing the family to drive the work.
- Have a deep respect for a family’s expertise, which is fundamental to establishing trust.
- Help the family to identify strengths and then work with the families to utilize these strengths and build others.
- Use of trauma informed practices.
- Establish and maintain accurate documentation of demographic information required by the funder(s) for families in the program.
- Maintain accurate and current documentation in Smartcare and complete other tracking forms needed to meet program deliverables.
- Completes the intakes and monitors family goals and activities.
- Provides follow up to ensure family goals are progressing or achieved.
- Provide case management services to families and children including assistance and referrals. Documents services provide in all service areas.
- Works collaboratively with community partners. Develops a knowledge of resources and helps clients to access them.
- Maintain on-going contact with families regarding program services. And ensure a smooth transition to referrals provided.
- Coordinates events and activities within the region to meet client needs and engage individuals, seniors, households in services.
- Offer and provide assistance to families with barriers to accessing services. Provides support services including transportation.
- Records family progress in SMARTCARE and case files.
- With consultation of supervisor, handles emergency and crisis situations within the target population.
- Works within contract, grant, and program requirements including meeting timelines and reporting requirements
- Utilizes a team approach and works with other program staff in the planning and implementation of services.
- Takes increasing responsibility for own professional development, utilizing supervision and other developmental opportunities within and outside the agency to enhance skills and understanding.
- Works effectively with diverse staff and service populations. Accountable for providing exception customer service.
- Required to work evenings and weekends as needed to meet program needs.
- Other duties as assigned by supervisor.
QUALIFICATIONS:
- High School Diploma or equivalent with two (2) years of case management experience, which includes the coordination of youth, senior, and family services. Required (Bachelor’s Degree preferred)
- Demonstrated ability to render adequate service to clients and to organize and manage job efficiently.
- Requires mobility to work with community-based caseload.
- Ability to maintain assigned community and home-based services.
- Ability to work effectively with diverse individuals and groups.
- Must be highly organized and knowledge of Excel to track data.
- The 40-hour domestic violence training from an approved site is preferred.
- Bilingual in English and Spanish required.
- Ability to work independently as well as in a team setting.
- Candidates must have regular access to reliable transportation or a reliable vehicle with insurance.
- Ability to work a flexible schedule including some evenings and/or weekends if needed.
- Satisfactorily pass a health examination, fingerprint and criminal background check.
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