The Illinois Tollway is dedicated to providing and promoting a safe and efficient system of highways while ensuring the highest possible level of service to our customers. Whether it's I-PASS, the Move Illinois Program, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and services to customers.
The Tollway is a user-fee system – no state or federal tax dollars are used to support maintenance and operations. Operations are funded by toll and concession revenues.
Under the leadership of the Board of Directors and Executive Staff, the Tollway is committed to achieving the following goals: increase collaboration with regional transportation and planning agencies, promote the regional economy, maintain financial integrity, foster environmental responsibility and sustainability, maintain the safety and efficiency of the Tollway system, further transparency and accountability, enhance customer service, and maintain public trust.
This position determines the impact of incidents on the Illinois Tollway system, as well as the Regional Transportation systems, and sends critical incident notifications to Illinois Tollway management groups and affected Traffic Management Centers.
This position's purpose is to:
- verify incidents in a timely manner
- ensure that the proper resources are dispatched to an incident
- inform the motoring public of real-time traffic information
- provide alternate route of travel, if appropriate/required
- help mitigate the impacts of traffic congestion.
This position reports directly to the Traffic Operations Center (TOC) Manager. Freedom to act is limited to well-defined actions in accordance with established standards and techniques of the operation of the TOC.
This position monitors, gathers, and communicates real-time traffic condition information related to the Illinois Tollway -- and adjacent expressways and roadways that could impact the Illinois Tollway -- to assist in mitigating the impacts of congestion; examples include:
- daily and long-term lane closures
- monitoring construction areas for incidents and/or traffic flow problems.
This position:
- develops strategies, through the Traffic Incident Management System (TIMS), for managing incidents
- ensures that proper traffic incident information is placed on Dynamic Message Signs (DMS)
- communicates incident status to:
- the Tollway's Dispatch Unit
- the Illinois State Police
- members of Lake Michigan Interstate Gateway Alliance (LMIGA)
To gather this information and/or to achieve this communication, this position leverages, monitors, and operates the Tollway's:
- Traffic Incident Management System (TIMS) real-time system map
- Dynamic Message Signs (DMS)
- Computer Aided Dispatch (CAD) system communications
- Closed-Circuit Television (CCTV) camera images
- Illinois State Police communications
- interaction with the media and other outside agencies
- two-way radio communications system
- phone
- email.
This position communicates directly with the Tollway's Dispatch Operation, District 15 State Police, the LMIGA, the media, and the motoring public.
- Illinois Tollway contacts are primarily within the Engineering Department -- including, but not limited to:
- Chief Engineering Officer
- General Manager of Maintenance and Traffic
- Traffic Operations Manager
- Traffic Operations Center Manager
- Traffic Operations Center Supervisor
- Roadway Maintenance Management.
- Contacts within other Illinois Tollway departments include personnel within
- Information Technology
- Communications.
- Other, "outside" contacts include:
- members of LMIGA
- TIMS system integrator
- ITS maintenance contractor.
This position undertakes all necessary procedures and executes all duties related to the operation of the Illinois Tollway's Traffic Operations Center (TOC), including, but not limited to:
- assisting with seasonal snow operations
- performing diagnostics on equipment located in both the TOC and the field
- resolving problems with said equipment, including coordinating the repair of the equipment with the contracted maintenance vendor
- monitoring video that is being shared with Illinois Tollway partners, ensuring the appropriate use of said video images
- producing parameter-driven, system-generated reports
- all other duties, as assigned and required, to maintain the successful operation of the TOC.
Required:
Items 1 through 7 identify the MINIMUM REQUIREMENTS for the Traffic Operations Technician position. If you do not meet ALL of the requirements specified in items 1 through 7, you will be eliminated from consideration for this position.
- Must possess a high school diploma or General Equivalency Diploma (GED).
- Must be able to type 35 words per minute -- WILL BE VERIFIED VIA A TOLLWAY-ADMINISTERED TEST.
- Must be able to read a map -- WILL BE VERIFIED VIA A TOLLWAY-ADMINISTERED TEST.
- Must be able to work any shift in a 24-hour period, which includes: overtime hours, weekends and holidays.
- Must be able to work in an environment where one will likely be exposed to visually disturbing, graphic incidents involving serious injuries and death.
- Must be able to analyze problems effectively, and make decisions in a logical and objective manner.
- Must be able to adapt in an environment that changes with technological advances and evolving procedures warranted by an always-developing traffic operations center.
Desired:
Items 1 through 26 identify BROAD Knowledge, Skills and Abilities related to the Traffic Operations Technician position. It is HIGHLY UNLIKELY that ANY candidate will possess ALL of the knowledge, skills and abilities listed below. Please answer the questions accurately based upon experience gained throughout your career -- noting that "No Experience" or "Not Applicable" is an acceptable, and at times, somewhat expected response. If you do not have at least 3 months of experience in a specific area, please select "No experience or less than 3 months" and enter "NA" for the corresponding question that asks where, when and how the experience was obtained.
The Traffic Operations Technician position has two DESIRED certifications: Traffic Incident Management (TIM) and Maintenance Of Traffic (MOT). If you have either or both of these certifications, please ensure the certifications are attached to the application in the Attachments section of the application. ( Go to Attachments, select Add supplemental attachment and select Certifications from the Choose attachment type drop-down menu. Click Upload or drag and drop the certification file into the box to start the upload. ) Repeat this process for each additional certification. Please ensure that all attached documents are legible.
- Skilled and knowledgeable performing duties within a traffic operations center.
- Skilled and knowledgeable performing Traffic Incident Management (TIM) duties.
- Skilled and knowledgeable performing public safety dispatch duties; i.e., Emergency: Police (EPD) dispatch duties, Fire (EFD) dispatch duties and/or Medical (EMD) dispatch duties -- via Computer Aided / Assisted Dispatch (CAD).
- Skilled and knowledgeable performing duties within a structured, procedure-driven environment.
- Skilled and knowledgeable performing duties where you needed to work both independently and as a member of a team.
- Skilled and knowledgeable performing duties where you needed to re-prioritize your responsibilities / workload, numerous times throughout a given day.
- Skilled and knowledgeable in the operation of a two-way radio communications system.
- Skilled and knowledgeable performing duties within a high-tech, control center / operations center.
- Skilled and knowledgeable in the general / basic use of a computer.
- Familiarity with the Illinois Tollway's roadway system.
- Familiarity with the Chicago metropolitan area expressways.
- Certification in Traffic Incident Management (TIM).
- Associate degree.
- No disciplinary actions within the previous twelve (12) months.
- Skilled and knowledgeable in the general / basic use of Microsoft Office; in particular, Outlook, Word, and Excel.
- Skilled and knowledgeable in the handling of confidential information.
- Skilled and knowledgeable performing duties where you took the initiative and performed tasks without being asked -- going beyond the call of duty to get the job done.
- Possession, or recent possession, of a valid driver's license.
- Skilled and knowledgeable performing duties in situations where you successfully interacted with challenging customer(s), co-worker(s) and/or supervisor(s).
- Understand the mile marker system on the expressways.
- Skilled and knowledgeable in the performing Maintenance Of Traffic (MOT) duties.
- Certification in Maintenance Of Traffic (MOT).
- Skilled and knowledgeable performing duties for a city, county or state transportation department.
- Skilled and knowledgeable performing duties for a police / fire / and/or ambulance department.
- Skilled and knowledgeable producing parameter-driven, system-generated reports.
- Skilled and knowledgeable performing duties within a call center.