The Birthday Party Specialist ensures that guests receive excellent customer service for their birthday parties providing revenue for the Kroc Center and increasing membership sales.
Responsibilities
ESSENTIAL DUTIES and RESPONSIBILITIES:
- Provide excellent customer service.
- Provide prompt service, ensuring party preparations are in place before guests arrive.
- Set-up and decorate for parties.
- Ensure that guest is delighted and will want to return.
- Resolve any guests concerns in a prompt, professional manner – in regards to, but not limited to, service, pricing, program planning, and product quality.
- Coordinate activities during birthday party.
- Ensure party waivers are received and followed.
- Ensure that food preparations are made for birthday party.
- Know and follow food handling procedures.
- Know how to operate all equipment and provide fresh, hot, and delicious food for our guests per Health code and Center policy.
- Maintain all concession areas in a neat and clean fashion.
- Be knowledgeable of membership packages and promote sales to first time visitors.
- Be knowledgeable of overall programs at Kroc Center.
- Promote participants to the next level of involvement.
- Provide proper input of all sales and data into the point of sales system.
- Manage cash drawer including preparation of deposits.
- Record all necessary statistical data.
- Clean-up and properly close facility, products, and receipts.
- Other duties as assigned.
Qualifications
EDUCATION/ EXPERIENCE
- High School Diploma or GED.
- Hospitality training is preferred.
- 2 years experience in the hospitality or customer service field.
- Experience with a computer is preferred.
- First Aid and CPR Certificates.
- Must be Safe from Harm certified within 30 days of HIRE.