Essential Duties and Responsibilities:
- Actively searches for business opportunities through RFP’s and other bidding opportunities for language services.
- Register as a vendor in local, state, federal, and other private industry bidding systems to receive notifications for bids and proposals.
- Prepares responses to RFP’s and other solicitations, coordinates with other team members to obtain information necessary for proposals and ensure RFP requirements can be met. Submits final responses to RFP’s.
- Maintains and enhance with approval the RFP database.
- Oversees implementation on awarded RFP’s and other large accounts through coordination with Program Manager and other Program Coordinators.
- Actively prospects hospitals, medical centers, schools, legal firms, social service agencies and other organizations with language service needs.
- Sends out contracts and works with other team members on contracting processes.
- Regularly conducts follow ups with new accounts and provides ongoing support.
- Generates and contacts leads; updates leads database and Salesforce.
- Produces reports on sales, prospecting, and RFP activity.
- Maintains consistent communication with CCIS accounts.
- Responds to web or phone inquiries.
- Prepares and conducts account visits and reviews.
- Analyzes reports on client usage volumes and complaints to identify accounts needing attention.
- Participates in planning and monitoring of sales and marketing strategy and coordinates strategy with Program Manager.
- Communicates professionally and effectively with CCIS clients through verbal and written communication with a high level of customer service.
- Participates in weekly team meetings and other meetings as assigned.
- Participates in an after-hours on-call rotation schedule.
- Adheres to professional standards as outlined by governmental bodies, private funding sources, organizational plans/policies and program guidelines.Participates in periodic evaluative reviews and/or in-house and external staff training to ensure that he/she understands and continues to adhere to such standards.Initiates requests for assistance or guidance from Supervisor to address new issues or complex concepts affecting adherence to professional standards.
- Assist with special projects as needed.
- Ability to work out of multiple HAH locations and travel to account visits.
- Other duties may be assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Education and/or Experience: High school diploma or equivalent and three years of related experience in account management (lead or pipeline management required), or equivalent combination of education and experience.
- Licenses and Transportation: Position may require an employee use of their personal vehicle during work hours.
- Other Qualifications: Experience searching for and completing RFP’s.
- Other Qualifications: Demonstrated high degree of computer proficiency, including demonstrate skills in MS Office such as Word, Outlook, Excel, and database software (Prefer SalesForce or similar CRM software). A familiarity with or understanding of language-based (translation and interpretation) industry-specific terminology may be required.
Send resume to virizarry02@iwe.staugustine.edu to apply
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